Terms, Conditions & Cookies

Please scroll down to see Business Terms & Conditions of Sale.


What are Cookies?

Cookies are small text files which are stored on your computer or device when you visit a website. Cookies enable the website to remember information about you and your preferences.

How do we use them?

We use cookies for the content management system that is used to manage our website internally.

These cookies are used to monitor the date of your last visit to our website and make sure you are shown the most up to date version of content. They also store form redirects and data useful to the system administrators who maintain our website.

We also use cookies to collect anonymous information that helps us understand visitors browsing habits on our website and to produce statistical reports on our website activity. This information helps us to improve our services.

Session Cookies

Session cookies are temporary cookies which are erased from your device when you exit your web browser. We use these to help keep our services secure.

Persistent Cookies

These cookies remain on your device until they expire or are manually removed. These are used for a number of purposes including remembering previously provided preferences and collecting statistical information.

More information on the cookies we use and the purpose of each cookie can be found in the table below.

Cookie Purpose
SESSIONECOM This cookie is used to carry out some essential functions on our site, such as maintaining log in details for the session or a transaction. It also helps to minimise the need to transfer information across the internet. It is not stored on your computer and expires when you terminate your browser session.
__utma Used to track unique visitors to the website
__utmb and__utmc Used to track the approximate time a user stays on the site, when a visit starts and approximately ends
__utmz Used to store where a visitor came from (search engine, search keyword, link)

How to control Cookies

You can manage restrictions on cookies via your web browser. The "Help"functionality in your web browser should provide information on how to change these preferences.

Alternatively, you may wish to visit www.aboutcookies.org where you can find comprehensive information on cookies and how to manage them.

To opt out of Google analytics tracking functionality by visiting tools.google.com/dlpage/gaoptout.

Business Terms & Conditions of Sale

All orders for goods accepted by Compliance Training Products Ltd. ("the vendor") are accepted subject to the following conditions which shall form part of and govern the contract of sale. Acceptance of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser which would vary these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions unless specified in writing by a director of the vendor.

Purchaser Satisfaction

Compliance Training Products Ltd. ("the vendor") operates a policy of "satisfaction guaranteed" and will

  • refund the full purchase price of any goods which the purchaser decides are unsatisfactory, for any reason, and returns unused to the vendor within 21 days of purchase.
  • replace free of charge any goods which prove defective within twelve months of purchase.
  • replace any goods which prove defective more than twelve months from date of purchase at a price reduction related to the period of use the purchaser enjoyed with the original goods.
  • in a case where the purchaser has used the goods and subsequently decides they are unsatisfactory although not defective, seek to achieve satisfaction by offering replacement goods at a price reduction related to the period of use the purchaser enjoyed with the original goods.


Goods will be sold by the vendor solely to firms and institutions to be used for business purposes only. Orders will not be accepted from consumers (private individuals). Payment for goods by a private individual will be accepted only on the condition that the goods are being purchased for business use and will be the property of a business entity, not the individual.

Copyright & Licence for Usage

All goods sold by the vendor are the subject of copyright and intellectual property rights, and certain goods have conditions and restrictions controlling their usage specified within the goods or in a licence issued by the vendor. Purchasers of these goods acknowledge their obligation to observe such conditions and restrictions and understand that breach of copyright and of these conditions and restrictions can result in civil liability and criminal action.

Payment & Price

(a) The vendor reserves the right to vary the prices of goods. If this represents an increase over the price understood by the purchaser when placing an order - for example if using an out-of-date order form - the vendor will contact the purchaser and if the purchaser requests will cancel the order and refund any monies paid.

(b) All invoices are due for payment on the date shown on the invoice. Payment is to be made in sterling unless otherwise agreed in writing by the vendor.

Delivery Times & Availability

Orders are normally dispatched within two working days, and delivered (UK) within one working week. If any item is not in stock, the vendor will contact the purchaser to advise availability. Payment will not be processed until the goods are shipped.

Returned Goods

(a) The vendor will not accept goods for credit, refund, replacement, or rectification unless such return has been authorised by the vendor.

(b) The purchaser shall be responsible for the cost of carriage and insurance of all goods returned by the purchaser to the vendor for credit, refund, replacement, or rectification, which goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser.

Consequential Loss

While all reasonable care has been taken in the preparation of the goods, the vendor accepts no liability whatsoever for any errors or omissions and cannot be liable for any loss or damage incurred as a result of following any information or guidance contained in the goods. No part of any goods supplied by the vendor constitutes compliance or legal advice. The purchaser should consult a suitably qualified expert on any specific issue. The extent of the vendor liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential, or however else arising.

Privacy Policy

At MLRO.net we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered by MLRO.net is controlled by Compliance Training Products Ltd of 4 Anstey Hall Courtyard, Maris Lane, Trumpington, Cambridge, CB2 9LN, UK.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new MLRO.net services and special offers we think you'll find valuable. If you would rather not receive this information, you may opt out.

How does MLRO.net protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will MLRO.net disclose the information it collects to outside parties?

MLRO.net does not sell, trade or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by MLRO.net. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

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